EMC Corporation An Off-Campus Recruitment Drive

Job Details - Technical Support Engineer - I

Eligibility:

BSc / BCM - (CS/ IT/ IS/ Electronics or Mathematics)/ BCA candidates from 2012/ 2013 batches with an aggregate of 60% and above.

Location : Bangalore

Last Date: 21^st June 13

Hiring Process: Group Discussion, Online Aptitude test, Communication test, Interviews

Job Description :

In the role you are expected to leverage technical expertise (taught by a learning team which is considered amongst the best in the world) to solve customer issues. Customer issues will be received by Support Centers through automated dial-in, voice initiated technical calls from EMC Customers, Customer Engineers, or remote maintenance calls and Web Support Calls.

You are expected to provide problem determination and resolution for customer issues, proactively recommend revisions to current procedures to improve customer satisfaction. A difficult problem? Just engage or escalate to more senior colleagues to help resolve complex issues.

Job Responsibility :

You will be expected to solve complex technical issues through standard operating & diagnostic processes using the combination of technical knowledge & analytical capabilities. It's possible that the issues impacting the customer could be mission critical, and a speedy resolution is much appreciated. Effective communication with internal & external stakeholders is a key success criteria in the role

In critical & complex cases, you will assist in problem recreation & failure analysis of system level issues, using a variety of test equipment, diagnostic tools & techniques. During your analysis, found something important / useful? Share the experience with Field Technical Specialists, Account Managers, Sales and other EMC co-workers. You will also monitor and track service calls, provide call status updates at regular intervals and communicate status to customers using appropriate tools.

As a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.

What's In IT for You :

An opportunity to work with one of the world's leading technology companies. Amongst a plethora of recognitions, EMC is #2 in Fortune's most admired computer companies, and recently rated as the happiest company for young professionals - By Forbes

Under the GSAP program, you are assured of a world class mentoring program to help you be successful in the long run.

Earn as you learn. A Master's degree in Software Engineering will be yours in 4 years, and EMC pays for it! Enjoy the best in class benefits of being a full time employee, without sacrificing the passion & zeal for learning.

N.B: For this purpose the candidates needs to sign a service agreement for a period of 4 years.

Skills Required :